RETURN POLICY

Return Policy

(updated 01/04/2023)

REFUNDS 

At Chefmaster we have been standing behind the quality of our products for over 95 years and we want you to be happy with our products and services. If, for any reason, you’re unsatisfied we encourage you to contact us immediately.

We are very sorry, but due to food safety and health concerns, ALL PURCHASES ARE FINAL. No refund, exchange or substitution is allowed unless as indicated in the return policy below.

RETURNS

If there is a problem with your purchase, please contact us within 14 days of delivery. Be ready to provide your order number and proof of purchase.

DO NOT return any product without contacting us first to receive specific information regarding the return process.

For defective/damaged product not purchased directly from Chefmaster.com (including purchases made via Chefmaster store on Amazon.com), please contact the store or online retailer where the original purchase was made directly.

• Return of defective/damaged product:

If a product is defective/damaged at the time of receipt, we will replace or refund the product. We reserve the right to request proof that the product is defective/damaged or to request for the product to be returned.

• Return due to our error:

Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

• Shipping costs:

Shipping costs are non-refundable.

Defective/damaged product should only be shipped back to Chefmaster if you have been instructed to do so by one of our Customer Service Representatives. Unless previously agreed upon in writing, you will be responsible for the cost of shipping items you are returning to Chefmaster. We recommend considering a trackable shipping method or purchasing shipping insurance as we cannot guarantee that we will receive your shipment.

LATE OR MISSING REFUND (if and when applicable) 

We are generally processing refunds within 5 business days after you received confirmation that your refund request was accepted.

It may take some time before your refund gets posted back on your original form of payment. Please continue checking your bank account or credit card statement for the next few days.
 
If you still haven't received your refund after 10 business days (excluding any banking holidays), please contact us so we can investigate the status of your refund.

REFUND/RETURN CONTACT INFORMATION

Your satisfaction is very important to us. If you have any questions or concerns regarding our refund or return policies, please contact us immediately at:

• 1.800.333.7443 (toll-free)
• +1.714.554.4000 (US and overseas)
• support@chefmaster.zendesk.com.

Our Customer Service Representatives are available to help you Monday through Friday from 7:00am to 3:30pm PST (with the exception of a few major holidays)