RETURN POLICY

Return Policy

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Returns 
***UPDATE AS OF APRIL 2020***: Given the current situation in regards to the global pandemic, ALL SALES ARE FINAL, WE WILL NOT BE ACCEPTING RETURNS.

We offer a full refund or an equivalent exchange in the event that your product arrives damaged.

To report damaged product or leaking product, please send an email to support@chefmaster.zendesk.com with the order number.

To complete your inquiry, we require a receipt or proof of purchase.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@chefmaster.zendesk.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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