• To view order status, “click here” to log into your account and view your order history.
• If you check out as a "guest" account, you can find a link to your order status page in the following emails
• Order Confirmation
• Shipping Confirmation
• If unable to access the order status page, please send us an email at support@chefmaster.zendesk.com

Check your junk/spam folder Email us at support@chefmaster.zendesk.com or send an email using our on-site widget.

Unfortunately, once orders have been shipped, they cannot be canceled.

Unfortunately, we do not offer international shipping at this time.

Once your order has been shipped, you will receive an email notification confirming the shipment. The email will provide a tracking number for your order and a link to the shipping carriers’ website. You can also log into your account and check your order status at any time

There are several shipping methods offered for standard Chefmaster decorating products that will be offered to you at checkout (see table below). Hand Sanitizer can only ship via FedEx ground due to the high alcohol content. For Domestic Shipping We ship within continental United States, excluding Hawaii & Alaska. ***Fedex Ground and 2-Day Shipping are not valid if the address is PO box. If you need to ship to a PO box, please use Standard Shipping or Free Standard Shipping. Shipping Methods Pricing Standard Shipping (5-10 Days) Shipping cost is based on destination 2-Day Shipping Shipping cost is based on destination and weight *** Orders are shipped within the next 2 business days, excluding weekends and holidays. Orders placed on Friday will begin to ship on Monday. Orders placed during the holidays are shipped within the next 2 available business days. The cut off time for business day is 1 pm PST. *** Our Shipping Carriers do not count the weekends, so if you order is shipped on Friday via 2-days shipping, it will arrive on Wednesday. *** Chefmaster is not responsible for stolen, misplaced packages and wrong address delivery once the orders are shipped. Please send us an email at support@chefmaster.zendesk.com for questions regarding Shipping.

We are very sorry, but due to food safety and health concerns, ALL PURCHASES ARE FINAL. No refund, exchange or substitution is allowed unless as indicated on our return policy.

We offer a full refund or an equivalent exchange in the event that your product arrives damaged. Check out our return policy for more details.

You can reach customer service at support@chefmaster.zendesk.com or use the button below.

• Most Chefmaster colors, including Liqua-gel®, Cookie Icings, Edible Color Sprays, Decorating Pens, and Candy Colors (oil based colors/chocolate colors) contain no animal product or animal derivatives.
• Meringue Powder contains egg. However, meringue powder products are produced in a separate room and does not share any equipment with our egg-free products.

Yes.

All colors are dairy free.

All products are peanut free and tree nut free and made in a nut free facility.

Yes, our products are Kosher Certified.

Yes, all of our products are Halal Certified, except for candy colors and meringue powders.

It is plant-based.

To remove our food coloring, please wash or use a soft scrub with soap and rinse with water. Dish soap also works well.

You can see our ingredients listed directly on the product page. Click here to view our product catalog.

We suggest you store Chefmaster food color products in a dry, cool place, away from direct sunlight.