Customer Care

Welcome to Chefmaster, where your satisfaction is our top priority. We're committed to providing you with the best products and service. If you have any questions, concerns, or need assistance, our Customer Care team is here to help.

Customer Service Hours:

Monday through Friday 7am – 3:30PM PST, excluding holidays*.
Saturday-Sunday: Closed

*Our offices are also closed in observance of the following major US holidays: Jan 1st, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.

Phone Support:

Our dedicated customer care representatives are available to assist you by phone. Please feel free to call us during our business hours.

Toll-free: 800-333-7443
Office: (+1) 714-554-4000

Email Support:

Our dedicated product support team is ready to assist with any questions or issues you may have about your online order or our products. You can reach us via email at support@chefmaster.zendesk.com or use our Contact form.

Live Chat:

For instant assistance, you can use our live chat feature available on our website. Look for the chat icon in the bottom right corner, and a friendly representative will assist you. Our live chat feature is only available during our regular business hours and any messages sent while our offices are closed will be answered promptly upon our return.

Frequently Asked Questions (FAQs)

We are providing detailed answers to our most Frequently Asked Questions on our FAQs page. We would like to encourage you to visit the FAQs section of our website before contacting us. The answers to your questions might already be available and you will be able to receive an instant answer.

Order Tracking

Track your online orders easily 4 different ways:

via the My Orders page on our website to get real-time updates on the status of your shipment,
via Live Chat, indicating your order number in your message,
via our Contact Form, indicating your order number in your message.
via email at support@chefmaster.zendesk.com, indicating your order number in the subject line.
via telephone at 800.333.7443 (US toll-free) or (+1) 714.554.4000.

Returns and Exchanges

If you're not completely satisfied with your online purchase, visit our Return Policy page for details on how to initiate a return or exchange.

Wholesale Orders Retail Inquiries

If you are an existing wholesale customer or retailer, please contact your dedicated sales representative or our customer service department at chefmaster@bkcompany.com to place or track your wholesale order or for any questions regarding our products and private label programs.

If you're a retailer or a wholesaler interested in purchasing our products, please complete our Wholesale Inquiry form and our sales and customer service team will reach out to you or redirect you to a distributor depending on your location and projected order size.

International Orders

At this time online orders can only be shipped to the continental Unites States (excluding Hawaii & Alaska) and Canada. We are present in many other countries through online distributors.

Please visit our online Shipping Policy page for additional information or contact us with your location and we will try to find the closest one(s) to you.

For large international wholesale orders, please contact us at chefmaster@bkcompany.com to discuss your options.

Our Commitment

At Chefmaster, we're dedicated to delivering top-quality products and exceptional customer service. Your feedback is valuable to us, and we use it to continually improve and enhance your experience with our brand. If you have any suggestions, please share them with us using our Contact form or any of the other options indicated above.

Thank you for choosing Chefmaster. We look forward to serving you and ensuring your experience with our products is exceptional.